If you are not completely satisfied with any item, you may return it within 30 days from the date you receive it for exchange or refund. (Shipping charges for delivery or return are non-refundable as these are direct charges). This provision does not affect your statutory rights relating to faulty goods.

Returns are not allowed on custom made items, but we will make every effort to correct any problems related to them.

In circumstances where "Brand Surgical Industry" bears no responsibility for return or exchange, "Pendoray International" reserves the right to charge standard shipping rates to reship the merchandise and/or a 10% restocking fee on any items returned.

Please return the merchandise along with a note indicating the reason for return and what adjustments are desired.  If convenient, include a copy of your packing slip.  Otherwise, include contact information along with order number, order date, and customer number, if known.

Send all returns to:

Brand Surgical Industry

BULOWAL STOP, NEAR KOTLI LOHARAN, HEAD MARALA ROAD, 51310 SIALKOT PAKISTAN